To ensure a smooth process, all returned items must meet the following requirements:

Product Condition

• Apparel: Must be unworn, unwashed, and free from damage, stains, odors, or signs of wear.
• General Merchandise: Must remain unused, without scratches, installation traces, or any form of damage.
• Completeness: All accessories, components, manuals, inserts, and original protective materials (foam, trays, seals) must be included.
• Packaging: Original packaging must be intact and not damaged in a way that affects resale.

We reserve the right to refuse returns that do not meet these conditions or that present excessive wear or missing components.

• Returned items undergo standard inspection upon arrival at our warehouse.
• Once approved, refunds will be issued within 3–5 business days.
• Processing times may vary depending on your bank or payment provider.
• Original shipping fees are non-refundable, except in cases involving verified product issues.

If your package is marked “Delivered” but you did not receive it:

• Contact us within 24 hours of the delivery update.
• Proof of non-receipt may be required for verification.
• After confirmation, we will arrange a reshipment or refund as appropriate.

Refused Deliveries

• Refunds will be issued only after the returned parcel is received by our warehouse.
• Shipping fees will not be refunded.

Unauthorized Returns

• Return parcels sent without prior approval may be refused.
• Any resulting losses, additional fees, or return shipping costs will be the responsibility of the customer.

Fraud Prevention

• Excessive or abnormal usage
• Improper handling or intentional damage
• Inconsistent or misleading claims
• Violations of this Return Policy

To initiate a return, please contact our customer service team and provide:

• Your order number
• The item(s) you wish to return
• The reason for return
• Supporting evidence if applicable (e.g., photos or videos)

Our team will review your request and provide the appropriate return instructions.